Superior Panel Technology Return
And Warranty Policy
Superior Panel Technology reserves the right to change this policy at any time.
Superior Panel Technology tries to maintain
reasonably consistent pricing. Market conditions change, however, and this can
sometimes require that we implement price changes that are either temporary or
permanent. We do not offer ‘best price’ guarantees. All prices are subject to
change without notice.
New Returns:
SPT will gladly accept any new returned item purchased from SPT stock
provided it is in sellable condition. New returns must be returned in their
original box or packaging, and must not be shelf worn, deteriorated, torn or
otherwise not saleable in its condition or appearance.
There will be no
restocking fee if the return is within 90 days from date of purchase.
There will be a 15%
restocking fee for returns after 90 days from date of purchase and within one
year from date of purchase.
Items more than one year
from date of purchase are not returnable.
Special orders purchased
from SPT are not returnable for credit.
Broken or Warranty Claim Returns:
SPT will
honor all broken or warranty claim products in accordance with the
manufacturers warranties and policies.
SPT will not be
responsible for items returned as broken or warranty claim that are refused by
the manufacturer due to abuse.
SPT can only issue a
credit for broken or warranty claim items if the manufacturer determines the
item to be a valid claim.
Repair under Warranty Returns:
SPT will assist our customers with their warranty repairs, provided that the
item was either purchased from SPT or is from a manufacturer supplying SPT, by
sending them to our choice of warranty/repair centers.
If the item is within
warranty, as determined by the manufacturer, then the item will be repaired at
no cost and will be returned to the customer at no cost.
If the manufacturer
denies warranty repair and the customer wants the item returned, the customer
will be responsible for the diagnostic/estimate fees from the repair center, as
well as the cost of shipping the item from SPT to the customer. Be advised that
the item will likely be returned disassembled.
Out of Warranty but Repairable Returns:
SPT will be happy to help
our customers with their repairs by sending them to our choice of
warranty/repairs centers. The item will be repaired without obtaining customer
authorization provided that the repair charge is less than 50% of the price of
new item and under $100.00. Repairs over 50% of the price of a new item or over
$100 will require customer approval prior to repairs being performed.
If an estimate is denied
by the customer and the customer wants the item returned, the customer will be
responsible for all charges from the repair center (diagnostic/estimate fees,
shipping, and other charges) as well as the cost of shipping from SPT to the customer.
Be advised that the item will likely be returned disassembled.
Returns Preparation Guidelines:
In order to better serve
you and to facilitate speedy, accurate returns processing we ask that you
prepare your returns by adhering to the following guidelines:
- A Return Authorization number (RA) must accompany all
returns. Please contact your SPT sales or customer service representative
for this number.
- Prepare an itemized list of all items being returned
(part number, quantity), and indicate the reason for return, i.e. new,
broken/defective, etc. Please be sure to designate which items intended
for Warranty Repair or Out of Warranty Repair.
- Record the RA # provided your SPT Sales
Representative on the itemized list of all items being returned.
- PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS
EITHER IN A SEPARATE BAG OR BOX.
Freight Claims:
Freight claims for lost
or damaged freight must be filed with the carrier and clearly noted on Bills of
Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION.
Although the responsibility is with the carrier, please notify us immediately
so that we may be of some assistance.
Undisclosed Shortages:
In cases where you have
received the proper amount of cartons from the carrier but discover errors or shortages
in unpacking, notify us immediately. Claims must be made within 5 days.
SPT Privacy Statement
Your privacy is important to us. We have put together a comprehensive privacy statement, which you may review.
